1. Not Listening

• Listening is a way to gain wisdom.  Everything you say, you already know.
• When followers don't believe you listen to them, they look for someone who will

2. Creating confusion through lack of vision and a clear purpose

• You can't communicate a vision you can't see
• You persuade others through your passion and purpose

3. Not trusting or believing in the capacity of others

• Creates resentment and weakens self-confidence

4. Playing politics

• Politicians don't make tough decisions.  They are too concerned about their next promotion rather than the long-term vision

5. Stealing credit rather than giving credit

• Weakens trust, generates resentment, demotivates

6. Believing that "if it ain't broke - don't fix it"

• Total quality means challenging every quality standard

7. Failure to Prioritize

• Prioritize relationships
• Prioritize tasks and projects
• Prioritize time

8. Failure to create an environment to allow people to grow

• Your people are your #1 customer.  Treat them the way you want your customers to be treated