» Success is a process, not a one-time event. The only way to positively progress is one step at a time. In everything we do there’s a belief in the power of people to achieve the success that they want – achieving this one step at a time.
» At the highest level, one cannot successfully get anyone to do anything or at least not in a sustainable way. Success is individual. Organizational success requires individuals to buy-in to the organization’s purpose and goals by understanding and creating individual goals of their own.
» Individuals and businesses with written plans are much more likely to succeed than those without written plans. This is due to the powerful effect of the conscious and sub-conscious mind working together to achieve articulated goals and objectives
» Successful implementation of plans with an ongoing review process is required to achieve success. The most effective approach is independent facilitation of plans supported by coaching to maintain momentum and keep on track
» Facilitation creates the highest level of client engagement with the least risk.
» Clients don’t care how much you know until they know how much you care
› Successful firms are built on sustainable, mutually beneficial relationships. Relationship take:
• time
• many consistent contacts, and
• meaningful interactions to develop
» Clients know their business best, they just need someone to help them get clear about what they want to accomplish and then guide them with high-quality, powerful questions to makes sense of what to do to get there
› Really great professionals ask great questions, enabling the client to develop solutions rather than always providing them
› Asking the right questions is more important than knowing all the answers
» Business owners are passionate people and engaging with them is not about logic or diagnostics, it’s about feelings, passion and their whole life
» The qualities of The Most Trusted Advisor
› start with the client perspective and what they want
› collaborative
› take a long-term perspective
› strong desire to see the client succeed
› transparent